Privacy Policy
PRIVACY POLICY
Caravan Industry Association of Australia
Caravan Industry Association of Australia Ltd (ACN 057 668 041) and its related entities and affiliated State and Territory associations (referred to as Caravan Industry Association of Australia, we, us or our) are committed to the protection of personal information that relates to you in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth) (Privacy Act).
This Privacy Policy describes the manner in which we collect, hold and use information that is covered by the Privacy Act. It is not intended to cover categories of information that are not covered by the Privacy Act. If you wish to make any inquiries regarding this Privacy Policy, you should contact us in any of the ways specified in clause 14.
References in this Privacy Policy to “you” are references to you as an individual and/or as a company, organisation or trust as applicable.
We may, from time to time, review and update this Privacy Policy including to take into account new laws, regulations and technology. All personal information held by us will be governed by our most recent Privacy Policy, posted on our websites (caravanindustry.com.au; letsgocaravanandcamping.com.au; caravantowingguide.com.au; caravanningTAS.com.au; caravanNT.com.au; caravanconference.com.au; www.caravanstats.com.au; www.coexist.org.au and communitywelcomesrv.com.au) (Websites). Our most recent Privacy Policy will apply to our collection, use and disclosure of Personal Information.
You accept this Privacy Policy and expressly consent to our collection, use and disclosure of your Personal Information as described in this Privacy Policy by using our Websites, our products and services or by other communications with us.
1. What information is covered by the Privacy Act?
“Personal Information” is information or an opinion about an identified
individual, or an individual who is reasonably identifiable, whether the
information is true or not, and whether recorded in a material form or
not.
2. What kind of information do we collect and hold?
We may collect and hold Personal Information about you such as your
name, gender, date of birth, contact details (including your address,
phone numbers and emails, whether personal or for work), financial
information, payment details, bank account details, tax file number,
products and services information and preferences. We may also collect
Personal Information that you submit to us via our Websites, including
when you complete an online form, make a purchase through our online
shop, subscribe to receive our newsletters, register as a user, join or
participate in our groups or online communities, request to list with us
and request to attend our conferences or events.
3. Why do we collect Personal Information?
3.1 Why do we collect your information?
We collect Personal Information from organisations, businesses,
partners, industry stakeholders (and the staff of those organisations,
businesses partners and industry stakeholders), members, contributors,
customers, employees, contractors and other individuals that is
reasonably necessary for one or more of our functions or activities,
including: in order to allow us to conduct our business functions, to
meet any regulatory requirements which apply to our business, for
communication purposes, including newsletters, to research, market and
sell our products and services, including using third party providers to
communicate with you and store your data, process sales and deliver our
products; to improve our products and our marketing; and to conduct
employee related activities.
3.2 How you may deal with us
You have the option to deal with us anonymously or by using a pseudonym.
However you acknowledge that where this is impractical (for example
when you enter into a contract with us) or where the law or a court
order provides otherwise, we are not required to provide these options
to you.
If you choose not to provide your Personal Information to us, we may not
be able to undertake certain activities for you such as providing you
with requested information, products or services.
4. Collecting Personal Information
4.1 When and how do we collect your information?
We collect Personal Information directly from you when you: visit our
Websites, supply or buy products or services, including when you order
online or request a refund, request information about us or our products
or services, provide feedback, respond to a survey, change your content
or email preferences, enter into an agreement or contract with us, fill
in a form or a request for services (including an application for an
account with us or an application to participate in a promotion), fill
in a form on our Websites, register as a user, join or participate in
our groups or online communities, subscribe to receive our newsletters,
when you apply to or become an employee of Caravan Industry Association
of Australia, or otherwise contact us by telephone, facsimile, email,
post or in person.
If you provide Personal Information about other individuals to us, you
must ensure that you have informed those individuals that you are
providing their Personal Information to us and that you have obtained
their consent and advised them of our Privacy Policy.
4.2 Do we collect information about you in other ways?
We may also collect Personal Information about you via third parties
including from our suppliers, merchants, direct mail, events or online
marketing. Additionally, we may collect Personal Information from you
via third party social media platforms such as Facebook, Instagram,
Twitter and LinkedIn.
You acknowledge that Personal Information you provide to social media
platforms such as Facebook, Instagram, Twitter and LinkedIn is managed
in accordance with the policies and terms of use of those third parties.
We are not responsible for and will not be liable for the operations or
policies of any third-party social media platforms.
In some circumstances we may receive Personal Information that we have
not requested. If this occurs, we will comply with our obligations under
the Privacy Act. You acknowledge that we may de-identify and/or destroy
this information unless we are required to keep it by law.
5. Information collected via our Websites
5.1 Websites terms of use
This Privacy Policy together with our Websites usage terms and
conditions (Websites Terms of Use) govern how we use, collect or
disclose Personal Information provided on our Websites. By using the
Websites you agree to the terms and conditions contained in this Privacy
Policy and the Websites Terms of Use. Both the Privacy Policy and the
Websites Terms of Use are posted on the Websites.
We will not collect any Personal Information about users of our Websites
except when they knowingly provide it or as otherwise described below.
For example, we may collect Personal Information from users of the
Websites when they:
(a) order products and services online, including requesting refunds;
(b) complete an online form, including creating a user account,
registering to receive updates, promotional material or other
information; and/or
(c) otherwise correspond with us.
5.2 Click Stream Data
When you visit and browse our Websites, our Websites’ host may collect
Personal Information for statistical, reporting and maintenance
purposes. Subject to clause 7.2, the Personal Information collected by
our Websites’ host will not be used to identify you. The information may
include:
(a) the type of browser and system you are using;
(b) the address of the website you have come from and move to after your visit;
(c) the number of users visiting our Websites and the number of pages viewed;
(d) the date, time and duration of a visit;
(e) the IP address of your computer; or
(f) the path taken through our Websites.
Our Websites’ host uses this information to administer and improve the
performance of our Websites, including to assist with the diagnosis of
and to provide support for any issues with our Websites or services.
5.3 Cookies
Cookies are small text files that are transferred to a user’s computer
hard drive by a website for the purpose of storing information about a
user’s identity, browser type or website visiting patterns.
If you access our Websites, cookies are downloaded onto your computer’s
hard drive when you first log on to our Websites. We use cookies to
allow us to personalise your browsing and online experience on our
Websites. You can adjust your internet browser to disable cookies,
however we may not be able to provide you with all the service or
functionality you require on our Websites if you choose to do so.
5.4 Web Beacons
Web beacons are images that originate from a third-party site to track
visitor activities. We may use web beacons to collect aggregate data and
provide this information to our Websites’ host to administer and
improve the performance of our Websites.
5.5 Advertising
We use Google and/or other third-party service providers, such as
Facebook, Instagram, Twitter and LinkedIn, to serve ads on our behalf
across the Internet and sometimes on our Websites. They may collect
anonymous information about your visits to our Websites (not including
your name, address, email address or telephone number), and your
interaction with our products and services. They may also use
information about your visits to the Websites and other websites to
target advertisements for goods and services in order to provide more
relevant advertisements about goods and services of interest to you.
5.6 Links to external websites
(a) If you follow any links to third party external websites from our
Websites, the Privacy Policy and the Websites Terms of Use will not
apply to those websites which may have their own policies relating to
privacy and data collection and website usage. If you choose to access
any linked website or to provide any Personal Information on such
websites you should review their policies and terms of use to learn more
about how they may use your Personal Information. We are not
responsible for and will not be liable for the operations or policies of
any third-party external website.
(b) In addition to clause 5.6(a), we do not represent that any
information or contact details provided for third parties is accurate,
complete or up to date.
6. How we use Personal Information?
6.1 How we use the Personal Information we collect about you?
We use the Personal Information we collect about you for our business functions and activities, which may include the following:
(a) to provide you with information, products or services you have
requested, including where we engage third parties to process orders or
provide you with goods or services on our behalf;
(b) to provide you with a user account, including evaluating and processing your application for a user account;
(c) to provide and manage your user account or credit account (if
applicable), including orders and payments, collecting overdue amounts,
and managing fraud and risks;
(d) to help us provide you with third party services, including to
assist with a technical problem or to ensure that our Websites operate
in an effective and secure manner;
(e) to promote and market our products and services to you, including to communicate with you via telephone, SMS, email or post;
(f) to personalise and customise your experiences on our Websites;
(g) to help us research the needs of our members;
(h) to conduct research for the purposes of improving existing products or services or creating new products or services;
(i) to provide you with ongoing information about us and our activities;
(j) to allow us to provide third party information and offers in which we believe you may be interested;
(k) to use aggregated or de-identified information for the purposes of data analysis, research and reporting;
(l) to comply with regulatory or other legal requirements;
(m) for purposes related to the recruitment and employment of our personnel and providing internal services to our staff; and
(n) for any other use required or permitted by law or any other purpose
communicated to you at the time that the Personal Information was
collected or for which you provided your consent.
We may use your Personal Information for a secondary purpose if that
secondary purpose is related to the purposes listed in this clause 6.1,
if we have your consent or if otherwise provided for under the Privacy
Act.
Generally, we will only collect and use your Personal Information in
accordance with this Privacy Policy. In the event that we collect or use
Personal Information in ways other than as stated in this Privacy
Policy, we will ensure that we do so in accordance with the Privacy Act.
6.2 Direct marketing
We may use your Personal Information to provide you with direct
marketing materials if you would reasonably expect us to or if you
consent to receive direct marketing materials. We will seek your consent
to provide you with direct marketing materials if we have obtained your
Personal Information from a third party. Direct marketing material may
include promotional material about us or the products or services we
offer.
You may opt out of receiving direct marketing material by contacting us
in any of the ways specified in the direct marketing materials or as set
out in clause 14.
7. When do we disclose Personal Information?
7.1 Who do we disclose your Personal Information to?
Depending on the nature of your relationship with us, we may disclose
your Personal Information to our members, officers and employees and
affiliated State and Territory associations, service providers who
assist us in our business operations and recruitment activities
(including third party service providers based overseas), government
agencies, parties involved in the purchase or sale of any of our
businesses, other third parties, (including parties that we engage for
marketing purposes, to process orders for our products, provide you with
goods or services on our behalf or who are connected with or involved
in our relationship with you), or otherwise as required by law.
7.2 Service providers
We may also disclose your Personal Information to our Websites’ host or
service providers in certain limited circumstances, for example when our
Websites experience a technical problem or to ensure they operate in an
effective and secure manner. While it is unlikely that we would share
your Personal Information with a service provider, you accept and agree
to such disclosure of your Personal Information as required in those
circumstances. We may also share non-personal, de-identified and
aggregated information for research or promotional purposes in
connection with providing requested information or services to you, or
for the purpose of improving our services. We will not sell your
Personal Information to third parties for marketing purposes.
Unless otherwise specified in this Privacy Policy, we or our Websites’
host will not disclose any of your Personal Information to any other
organisation unless the disclosure is required by law, is otherwise
permitted by the Privacy Act, or is with your consent.
8. Disclosure of your Personal Information overseas
Your Personal Information may be disclosed outside of Australia to an
entity in a foreign country, including entities in which we have an
ownership interest or to third party service providers (Overseas
Entities). The countries in which these Overseas Entities are
located/likely to be located include the United States.
It is possible that the Overseas Entities may be subject to foreign laws
that do not provide the same level of protection of information as in
Australia. We take reasonable steps to ensure that these overseas
entities do not breach the APPs and that they are obliged to protect the
privacy and security of your Personal Information and use it only for
the purpose for which it is disclosed.
9. Notifiable Data Breaches Scheme
The Notifiable Data Breaches Scheme (NDB scheme) in Part IIIC of the
Privacy Act sets out obligations for notifying affected individuals, and
the Australian Information Commissioner (Commissioner), about a data
breach which is likely to result in serious harm.
Where serious harm to affected individuals is likely, we will notify
those individuals and the Commissioner in accordance with our legal
obligations. You may contact our Privacy Officer via the contact details
below should you require additional information.
10. Storage and security of Personal Information held by us
We will take reasonable steps to protect your Personal Information from
misuse, interference and loss and from unauthorised access, modification
or disclosure.
We aim to keep your Personal Information secure and up to date. We will
comply with our obligations under the Privacy Act in relation to any
Personal Information that we handle, including information which is held
on our computer systems.
Personal Information that is held by us in hard copy is stored securely
on our premises and is only disclosed or used for the purposes described
in this Privacy Policy.
11. Updating and correcting your Personal Information
We will take reasonable steps to ensure that the Personal Information
that we hold is accurate, up-to-date and complete. You can update your
Personal Information at any time by contacting us in any of the ways
specified in clause 14. We welcome any changes to your Personal
Information so as to keep our records up to date.
12. How long will we keep your Personal Information?
We will keep your Personal Information only for as long as required for
our business purposes and otherwise as required by Australian law.
Where we no longer need to keep your Personal Information in accordance
with this clause 12, we will take reasonable steps to destroy or
de-identify your Personal Information.
If you wish to have your Personal Information destroyed or
de-identified, please let us know and we will take reasonable steps to
do so (unless we need to keep it for legal, auditing or internal risk
management reasons, or as otherwise required by law).
13. Finding out what Personal Information we hold about you
You are entitled to access Personal Information that we hold about you.
If you request access to your Personal Information, we will grant your
request unless providing you with access would unreasonably impact upon
the privacy of others or is not otherwise permitted under the Australian
Privacy Principles or at law. If we refuse your request to access your
Personal Information, we will provide you with written reasons for the
refusal.
A request for access can be made by contacting us in any of the ways specified in clause 14.
14. How to contact us, find out more information or make a complaint?
If you feel that your privacy has not been respected or that we have
conducted ourselves inconsistently with this Privacy Policy, the
Australian Privacy Principles, a registered APP Code and/or the Privacy
Act in respect of your Personal Information, or for any other queries,
problems, complaints or communication in relation to this Privacy
Policy, please contact us in any of the following ways:
14.1 Email
[email protected]
14.2 Post
Att: Privacy Officer
Caravan Industry Association of Australia
PO Box 788
Port Melbourne VIC 3207
You can find out more information about the Privacy Act and the Australian Privacy Principles from the Office of the Australian Information Commissioner. The Commissioner may be contacted at www.oaic.gov.au or by email at [email protected].
Last updated: June 2019
Contact our national office via email to [email protected]
Post: Attn: Privacy Policy,
PO Box 5881
Stafford Heights
Queensland 4053
AUSTRALIA