Caravan Industry Association of Australia is committed to leading and championing a safe, compliant and sustainable caravanning and camping industry. To assist in this, we have developed a comprehensive Salesperson Accreditation Program.
The Caravan Industry Salesperson Accreditation Program (CISAP) has been established to allow consumers to identify industry leaders in sales and service and recognise their professionalism and knowledge of Australian Consumer Law (ACL) requirements, as well as best practice customer service and ethical sales behaviours.
This program has been designed specifically to give consumers better consumer outcomes through knowledge, professionalism and ethical behaviours giving greater confidence when dealing with salespersons within the recreational vehicle (RV) industry in Australia.
Each accredited salesperson will be recognised by an identification badge visible to the consumer containing a unique accreditation number, the name of the salesperson, a photo of the salesperson and an accreditation expiry date (valid for one year).
Prior to renewing accreditation, each accredited salesperson is required to undertake agreed professional development to make sure they are current in understanding their commercial and legal obligations.
So, when looking to purchase a new caravan, camper or motorhome, look to deal with a salesperson identified by a badge with the ‘key’!!