Consumers have various rights under the Australia Consumer Law (“ACL”).
What are the guarantees?
Guarantees relating to products include:
Guarantees relating to services include:
Common remedies are repair, replacement or refund (at the election of the retailer or manufacturer).
Who can I claim a remedy from?
The first point of contact will be the retailer of the goods or services. You may be able to claim a remedy direct from the manufacturer or importer if a product is not of acceptable quality, does not match its description, does not meet the promises made regarding performance, condition and quality or if spare parts and repair facilities are not available for a reasonable time.
What if the manufacturer of the product is based overseas?
It is up to the importer of a product to meet the manufacturers guarantee obligations to the consumer.
Are there any exceptions to the guarantees?
You cannot make a claim on a consumer guarantee if you have changed your mind and no longer want the product or service, or if you have misused the service or were aware of the limitations of the product or service before you purchased. There are other circumstances in which the guarantees may not apply.
Where can I get more information on consumer rights?